Customer terms conditions

1 In these Conditions:-

Terms and Conditions

Kunar requests a minimum of 12 hours' notice for any online bookings means the terms and conditions set out in this document including any special terms and conditions agreed in Writing between the Customer and the Supplier and set out on the Order; in case of conflict between the two, any special terms shall prevail;

Contract

means a contract that includes booking Details of the journey and, if included the provision of any further Services to be provided by the Supplier according to these Conditions;

Customer

means any person orders for the books Services;

2-User Registration

All information provided by the user must be accurate and complete through all parts of the registration process. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense and may result in Suspension of registered customer accounts.

Tour Guide Services

means, if included in the Order, the arrangement of the Services in accordance with the design presented to the Supplier by the Customer;

3-Services

means passenger services

1-Airport

2-city to city

3-Station

4-Events

5-Executive

6-Pickup & Transfer

7-Any Occasions

8-Hourly & daily Booking

9-Seaports Transfers

4-Driver & Vehicle

Vehicle any person who drives a Passenger Vehicle; Users can choose between our different types of class vehicles; VIP Class, First Class, Business Class, and EcCity Cars , Users can choose vehicles from our Online Booking page on the Kunar Booking page. Images shown on our Vehicle page are in place to demonstrate the class of vehicles we provide.

5-Supplier

Kunar Ltd

Network Booking

means a Booking for passenger services and network partner that is fulfilled by a fulfillment partner anywhere, Internationally

Account Booking/credit card  Booking

means a Booking that is made through an account and Kunar Website fulfilled by Kunar (as fulfillment partner)

6-Cancellation Fee

1 hours advance cancellation No fee in London City center & Any Airports. 3 Hours UK Wide Transfer, Tour Guide , VIP close protection , VIP Meet & Great , Events, Hourly & Daily Booking minimum 12 hours Advance cancel NO Fee means the Charge payable by a customer for the cancellation of services by the client as calculated in accordance with the price list(the cancellation free will be higher where the collection Address is outside central London.

7-No shows

“No show” means a cancellation of the Customer’s service for the booked periods when the Customer does not show up at the pickup location. This rule may be ignored if a later pickup time is agreed upon by the Customer and notified to Kunar. No-show cancellations in case of:

 8-Transfer Services

A no-show is only considered if the Customer is not present without cancellation 60 minutes past the booked pickup time at the pickup location. No-shows such as this will mean a full charge of the Customer’s booked service must be paid for. No extra waiting time costs will apply where possible. Airport and train station pickups are considered no-shows when the Customer has not canceled 60 minutes prior to the booked pickup time. Customers booked service must be paid for in full in this situation; however, no extra waiting time costs will apply where possible.

 9-Hourly Services

A no-show is considered if the Customer does not show up at all during the booked hours at the agreed pickup time and location. The service for the booking must be paid in full in this situation. The Chauffeur will wait 1 hour irrespective of the number of hours booked and then leave, considering it a no-show. Airport and train station pickups are considered no-shows when the Customer has not shown up for the booked hours after the agreed pickup time and location. The Customer’s booked service must be paid for in full, no extra waiting time costs will apply where possible.

 10- Channel crossing

The h channel crossing costs will be paid by customers for rides to Europe. Similarly, Dock permissions are to be arranged by customers also.

11-ARE PARKING FEES AND TOLLS INCLUDED IN MY FARE NO.

Any airport terminal dropping & airport terminal pickup and tolls charges plus extra Waiting time will be added separately to your final bill.

Central LONDON CONGESTION CHARGE Zone

An additional £3 will now be added to journeys starting, ending, or passing through the London Congestion Charge Zone. This goes directly to your chauffeur to help cover the new cost of driving through the capital.

12-Cancellations

If Kunar feels that a booking cannot be made, which can include a sudden emergency for the driver, unavailability of the vehicle, or extreme weather conditions, bookings may be canceled along with a full refund.

3 Basis of the sale

2.1 The Supplier shall provide the Services, if any, and sell or hire (as indicated on the Order) the Services in accordance with these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions.

2.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorized representatives of the Customer and the Supplier.

2.3 Any advice or recommendation given by the Supplier or its employees or agents to the Customer or its employees or agents which is not confirmed in Writing is followed or acted upon at the Customer’s own risk and the Supplier shall not be liable for any such advice or recommendation.

2.4 Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, or other document or information issued by the Supplier shall be subject to correction without any liability on the part of the Supplier.

13-Orders and specifications

3.1 The Customer is responsible for ensuring the accuracy of the Order and for giving the Supplier any necessary information relating to the Services or Tour Guide Services within a sufficient time to enable the Supplier to perform the Contract in accordance with its terms.

3.2    No order which has been accepted by the Supplier may be canceled by the Customer, except with the agreement in Writing of the Supplier and on terms that the Customer indemnifies the Supplier in full against all loss (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and expenses incurred by the Supplier as a result of cancellation.

3.3    All drawings, designs, specifications, and other information that may be provided by the Supplier are confidential and all rights of copyright, ownership, and other intellectual property rights in respect of them shall remain vested in the Supplier and shall not pass to the Customer.

14-Payment

4.1    The Customer shall pay the Supplier the fees detailed in the Order at the times set out in the Order in full without any set-off, deduction, or counterclaim.

4.2    For the avoidance of doubt, the Supplier may sue the Customer for the price of the Services, notwithstanding that title to them has not passed to the Customer.

4.3    Card Payment means payment in relation to a booking by any means other than by cash or credit card debit card With 3D

4.4    If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Supplier, the Supplier may cancel the Contract or suspend any further deliveries to the Customer and charge the Customer interest on any amount unpaid at an annual rate 0.0% above Paypal & HSBC BANK plc base rate from time to time, until payment in full is made.

Kunar we do not store credit card details nor do we share customer details with and 3rd parties.

15-Installation

5.1    The Supplier shall provide the Tour Guide Services, if any, at and deliver the Services to the Property on the date set out in the Order, unless varied in Writing by the parties. The Tour Guide Services shall be deemed to have been completed upon the Supplier notifying the Customer of their completion.

5.2    If the Booking date is changed (unless this is caused by the Supplier) by less than 12 Hours from the original Booking date and the revised booking date, the customer will be invoiced for the proposal booking date, less any deposit paid on the originally agreed installation date plus an amount to reflect VAT at the prevailing rate. This is on the basis that the order contents will have already been ordered, supplied, and paid for to achieve the original date.

If the Supplier fails to deliver the Services (or any installment) or provide the Tour Guide Services for any reason other than any cause beyond the Supplier’s reasonable control or the Customer’s fault and the Supplier is accordingly liable to the Customer, the Supplier’s liability shall be limited to the excess (if any) of the cost to the Customer (in the cheapest available market) of similar Services or services to replace those not delivered or performed over the price of the Services and/or Tour Guide Services.

5.3    If the Customer fails to take delivery of the Services or fails to give the Supplier adequate delivery instructions then, without prejudice to any other right or remedy available to the Supplier, the Supplier may store the Services until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage and/or sell the Services at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the Contract or charge the Customer for any shortfall below the price under the Contract.

16-Risk and property

6.1    Risk of damage to or loss of the Services shall pass to the Customer at the time of Booking or, if the Customer wrongfully fails to take booing, the time when the Supplier has tendered booking of Services. The Customer should insure the Services accordingly.

6.2    Notwithstanding booking and the passing of risk in the Services or any other provision of these Conditions, the Chauffeurs Services shall not pass to the Customer until the Supplier has received in cash or cleared funds payment in full for the price of the Services and all other Services and services agreed to be sold by the Supplier to the Customer for which payment is then due.

6.3    Until such time as the property in the Services passes to the Customer, the Customer shall hold the Services as the Supplier’s fiduciary agent and bailee and shall keep the Services separate from those of the Customer and third parties and protected and insured and identified as the Supplier’s property and shall not dispose of the Services.

6.4    Until such time as the Chauffeur Services passes to the Customer, the Supplier may at any time require the Customer to deliver the Services to the Supplier and, if the Customer fails to do so forthwith, enter upon any premises of the Customer or any third party where the Services are and repossess the Services.

17-Warranties and liability

7.1    Any Services provided shall be of satisfactory quality and fit for their intended purpose. The Tour Guide Services, if any, shall be provided using reasonable skill and care.

7.2    The warranty in clause 7.1 is given by the Supplier subject to the following conditions:

7.2.1    the Supplier shall be under no liability in respect of any defect arising from any drawing, design, or specification (including measurement) supplied by the Customer;

7.2.2    the Supplier shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Supplier’s instructions (whether oral or in Writing), misuse or alteration or repair of the Services without the Supplier’s approval;

7.2.3    This warranty does not extend to parts, materials, or equipment not manufactured by the Supplier, in respect of which the Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Supplier.

7.3    Subject as expressly provided in these Conditions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

7.4    The Customer shall inspect the Property after installation to ensure the warranty set out in clause 7.1 has been complied with. Any claim by the Customer which is based on any defect in the quality or condition of the Services or of the Tour Guide Services shall be notified to the Supplier within 7 days of delivery or (where the defect or failure was )not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure, but, in any event, within 6 months or 24 hours. If booking is not refused, and the Customer does not notify the Supplier accordingly, the Customer may not reject the Services the Supplier shall have no liability and the Customer shall pay the price as if the Services had been delivered in accordance with the Contr…[

Safety is always our number one priority!

Under no circumstances should you drive in an unfit condition, under the influence of alcohol or any other drugs. Under no circumstances should you speed or Drive in a dangerous manner.

Professionalism

It is our belief that personal service, attention to detail, comfort, and individuality are hallmarks of our chauffeur company. The first point of contact our customers have is with our chauffeurs, which is why we are always looking out for those special people who always strive for ultimate professionalism. The more professional you are, the more work you receive!

Driver Requirements

1 You must have a valid driving license and limousine driver's license and all necessary documents as required.

Dress Code

1 A Plain Black, Dark & Navy Blue,  Dark Grey suit, Light  Blue & White shirts, and  Any tie with smart Classic  Black  Oxford Or Derby shoes.

Vehicle Requirements

1 Valid  Licence and 6 monthly MOT (if required) and the vehicle should be in a good roadworthy condition.

2 Cleaned before each day's work

3 Water, newspaper, tissues, mints, umbrella, Kunar business cards, and a pen and paper. (Name-board if necessary)

4 Any damage on a vehicle should be reported before undertaking any job.

Dealing with Customers/Clients

1 Courteous and polite – Some customers like to talk and some want to be left alone. This is a fine balance but generally speaking, it is best to speak when you are spoken to.

2 Opening doors – Let the customer know that you will open their door before exiting the car and make sure you have not blocked any passenger’s doors with lampposts or trees etc.

3 Let the customer know that you have water and newspapers for them rather than leaving them in their pockets. (Name-board if necessary)

4 It is polite to let the customer know where you are taking them on picking them up as they may have other ideas about where they are going.

5 If the customer wishes you to take them somewhere else that is not on your booking form, please call the office beforehand, to get this new journey authorized.

6 Always adhere to our strict confidentiality agreement. Whatever is said and done inside and outside the vehicle is strictly confidential

7 Before any pick up please text the customer stating your name, that you are from Kunar, and explain where you are.

Driving Standards

1 The driver will drive at safe and sensible speeds in accordance with road conditions, traffic, and the legal speed limits.

Documents

Please ensure that you have furnished us with your personal and vehicle documents, in accordance.

Kunar can not offer any work to subcontractors if we do not have all these details.

If any of these documents have expired, it is your responsibility to keep these documents up to date on the website driver account.

Airport Pick Ups and drop off

1 You will need to monitor the flight number and arrive 60 minutes after the plane has landed. Waiting time is charged over 15-minute segments and begins 60 minutes after the plane has landed. Please keep your parking ticket – Kunar cannot reimburse you for the parking tickets unless we receive the receipts.

2 You should always wait at arrivals with a Kunar name-board with the customer's name in large print. Please be as prominent and as close as you can to where the customer comes out from the baggage hall.

3 Please text the customer on arrival at the airport stating your name, that you are from Kunar, and that you will be waiting in arrivals for them.

4 On your way to the airport always check which terminal you have on your booking form with the customer.

Payment

1 Kunar pays on a monthly basis but we invoice you on a monthly basis. The week is based on the first to 31th.

2 Kunar receives 20% of the VIP, Business, and First Classes Booking price and the subcontractor receives the remaining 80%

In some rare cases, this does vary slightly, but before you accept a booking from us you will be told what the job is worth to you

3 Kunar receives 20% of the Economy Class Booking price and the subcontractor receives the remaining 80%

Self Employed Drivers

The week after you have completed your jobs, you will be sent your driver statement listing payments including any extras for each job you have undertaken – You should check this, and payment will be made by bank transfer 30 days after the invoice date. On occasion, If we are extremely busy, or we are waiting for payment ourselves your payment may be made slightly late. Please speak to Emal Vadir about this and we will do our best to work out a solution.

VAT Registered Drivers

The week after you have completed your jobs, you will be sent your driver statement listing payments including any extras for each job you have undertaken, which will also include the VAT amount – You should check this, and send back to us your VAT invoice. Payment will be made 15 days after your invoice date. Please do not send in your invoices before you receive your statement.

Timekeeping and Punctuality

1 It is company policy that we arrive 15 minutes before any pick-up time.

2 If you believe that you are going to be late, call the office at least 60 minutes beforehand so that we can warn the customer, or find another vehicle for them if we can.

3 Please be as accurate as you can be when estimating arrival times – If you are late, honesty is the best policy.

Bookings

How bookings are received:

1 Kunar’s operators will email, text, or Send to driver account online jobs or call you to see if you are available for a job.

2 Kunar operators will email Or Send you an SMS you that job.

3 Driver should email Or send an SMS back to confirm he has received that job.

4 After the job, the driver is to email the operator with any additional extras such as parking or waiting, along with any notes from that job. e.g. – a customer likes to go a certain way.

5 Kunar must receive any extras no later than 1 hour after the job is completed by email Or SMS.

6 Please be accurate with waiting time.